Last Updated: 1st day of April 2025
Please make sure you read and understand this Policy. We may amend this Policy at any time.
Adventure 21 (“Adventure 21” or “we”) respects and protects the privacy of the users, visitors and people who purchase products on Adventure 21 website (“you”). Adventure 21 knows that you care how personal information about you is used and shared. By placing your Request, you agree that we may store, process, disclose and use data collected from you for the purposes of processing your Request and delivering your Goods.
This Privacy Policy sets out what personal information we collect and how we use it. References in this Policy to Adventure 21 website.
BY VISITING Adventure 21 website, OR BY REGISTERING AS A USER ON Adventure 21 website , YOU AGREE TO THE TERMS SET OUT IN THIS PRIVACY POLICY.
1 HOW TO CONTACT US
If you have any questions about this Privacy Policy you may contact adventure21@singnet.com.sg . Or call us at +65 6535 0232 for any assistance you require.
2 A WORD ABOUT CHILDREN
Adventure 21 do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Adventure 21 website only with the involvement of a parent or guardian.
3 WHAT PERSONAL INFORMATION DOES ADVENTURE 21 COLLECT?
We may collect the following categories of personal information about you:
3.1 Personal information that you provide to us on Adventure 21 website. This includes any information you provide on Adventure 21 website (for example when you register as a user or purchase a product on Adventure 21 website. This personal information will include your name, your address, your contact information and your payment information (and other kinds of personal information). Sometimes when you provide personal information on Adventure 21 website, you can choose not to provide certain personal information but this might limit our ability to provide certain features to you. You will be informed what information is required and what information is optional.
3.2 Personal information automatically provided to us. We receive and store certain types of information whenever you visit Adventure 21 website. For example, like many websites, we use "cookies" and we obtain certain types of information when your web browser accesses Adventure 21 website or advertisements and other content served on Adventure 21 website, if applicable.
3.3 Personal information you provide to us via e-mail. We often receive a confirmation when you open e-mail from Adventure 21 if your e-mail provider supports such capabilities. You may also provide us with personal information in the content of e-mails you send to us, as part of your day-to-day interactions with Adventure 21. You may choose to stop receiving or change the frequency of email, direct mail, phone and mobile marketing communications. You can update and correct your personal information anytime using My Account. Whenever we send you any information via e-newsletters, we will include instructions on how to unsubscribe and a one click link to do so.
3.4 Personal information from other sources. From time to time we may receive information about you from other sources, for example from other users of Adventure 21 website including website supports.
4 WHAT DOES Adventure 21 DO WITH YOUR PERSONAL INFORMATION?
We may use the personal information about you that we collect for the following purposes:
4.1 to handle orders ;
4.2 to deliver products and services ;
4.3 to communicate with you about orders, products, services ;
4.4 to respond to your requests ;
4.5 to process payments;
4.6 to communicate with you about promotional offers and to market to you;
4.7 to update our records and generally maintain your accounts with us;
4.8 to display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you;
4.9 to personalise and improve our services, and general offering to you, including Adventure 21 website; and
4.10 to prevent or detect fraud or abuses of Adventure 21 website and to enable third parties to carry out technical, logistical or other functions on our behalf.
5 WHAT ABOUT COOKIES?
We send a "cookie" to your web browser. A "cookie" is a small data text file stored in the hard drive of your computer (if it so permits), which can be retrieved to identify you to Adventure 21. We do this to: enable our systems to recognise your device and to provide features to you; remember the information that you have previously entered, enabling us to customise Adventure 21 website to your preferences; and improve navigation and to collect aggregate information. These cookies will not give us any other personal information about you.
Your Internet Service Provider allocates an IP address to your computer or device in order for it to access the Internet. The IP address is considered to be non-personal information and it may be dynamic (changing every time you connect to the Internet) or it may be static (unique to your computer). We collect your IP address. We do this to: diagnose server problems; and report aggregate information and determine the fastest route from your computer to Adventure 21 website.
6 DOES Adventure 21 SHARE YOUR PERSONAL INFORMATION WITH OTHER PEOPLE?
Adventure 21 does not sell or lease your personal information to third parties.
We only use your information for the purposes set out in Section 4 of this Privacy Policy.
We may share your information with the following third parties, where necessary and always in compliance with this Privacy Policy and with applicable laws.
6.1 Third party service providers. Adventure 21 may need to share your information with certain third parties to perform services on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service.
6.2 Current or future Adventure 21 entities or subsidiaries. This includes without limitation our business partners and financial institutions, from time to time. These other parts of the Adventure 21 business may be involved in providing certain services to you or supporting the provision of these services.
6.3 Law enforcement agencies. We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our rights; or protect the rights, property or safety of Adventure 21, our users or others including you.
7. HOW SECURE IS MY PERSONAL INFORMATION?
We shall take reasonable measures to ensure the confidentiality and security of the personal information shared with these third parties and to protect it from loss, misuse, unauthorised access, disclosure, alteration or destruction.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
8. WHAT INFORMATION CAN I ACCESS?
You can access a broad range of your personal information by logging into your user account.
9. UPDATING YOUR INFORMATION
You must make sure that the details you provide us with are correct and complete. You must inform us of any changes to the information you have provided. You can do this by logging into your user account.
10. MARKETING
You may choose to stop receiving or change the frequency of email, direct mail, phone and mobile marketing communications. If you do not want to receive e-mail or other mail from us, please adjust your user account preferences or use the unsubscribe function on marketing materials.
